Ride Support

Reason one

Having a low consumer rating.As a Rider, customers give you a rating from 1 to 5 stars. If your consumer rating drops below 4.2 stars, you may be deactivated. You may receive a low rating if your orders or clients are not dropped off on time, you are rude and have an unpleasant attitude, or there are missing items in the order.

You should receive a notification if you are in danger or being deactivated due to a low consumer rating.

Reason Two

Having a low completion rate. Ride allows you to decline any delivery you are offered. When you accept a delivery, you are expected to complete it. Not completing a delivery negatively affects your completion rating. If your completion rating drops below 80%, you can be deactivated. Avoid accepting deliveries that you cannot complete.

Check the information about a delivery before accepting it. You should be given the address, customer name, and the pay. Make sure you can complete the assignment in a timely manner before accepting it.

Reason Three

Engaging in dangerous or illegal activity.

Use of violence or abusive language towards customers, merchants, or other Riders.
Use of drugs or alcohol while on the job.
Discrimination or harassment.
Unsafe driving, scooting, or biking.
Failure to follow the law or use of the platform for illegal activity.
Failure to pass a background check.
Disclosing personal information without authorization.

Reason Four

Fraud or abuse of the platform.

Gaming or manipulating referral systems or promotions.
Purchasing more pink cards than what is needed for an authorized delivery.
Providing false information during the sign-up process or to the Ride support team.
Creating multiple accounts for more than one person or using the same phone number for more than one account.
Opening, consuming, or tampering with an order or customer delivery.
Failing to use the insulated hot bag during delivery.
Taking any action that damages, disrupts, overburdens, or impairs the functionality of the Rider platform or servers.
Using bots or automated software to retrieve data or content from the Ride platform or servers.
Gaining or attempting to gain unauthorized access to any portion of the Ride platform or servers.
Infringing on copyright, trademarks, trade secrets, or the privacy or publicity of third parties.

Reason FIve

Violating your Independent Contractor Agreement.

Marking Assignment complete that weren't completed.
Not carrying assignments in a safe and timely manner.
Not making a reasonable attempt to contact the customer if they are not available.
Not waiting a reasonable amount of time if the customer is not available.
Taking any goods or food that belongs to a customer.

Why was I deactivated?

Reason one

Reason Two

Reason Three

Reason Four

Reason FIve

Can't find what you are looking for?

Still Have Questions?